Technical Support

Before Contacting Support

To help us assist you more efficiently, please try these basic troubleshooting steps:

Common Solutions

• App Issues: Try closing and reopening the app
• Performance Problems: Restart your device
• Update Issues: Check for app updates in the App Store
• Coin Purchase Problems: Verify your payment method and internet connection
• Loading Issues: Ensure you have a stable internet connection

What to Include in Your Support Request

To help us resolve your issue quickly, please include the following information:

• Device Information: iPhone model and iOS version
• App Version: Current version of Xevira you're using
• Issue Description: Detailed description of the problem
• Steps to Reproduce: What you were doing when the issue occurred
• Error Messages: Any error messages you received
• Screenshots: Visual evidence of the issue (if applicable)

Technical Requirements

Ensure your device meets these minimum requirements for optimal performance:

Coin Purchase Support

Having issues with coin purchases? Here's what you need to know:

Purchase Issues

• All purchases are processed through Apple's secure payment system
• Refunds are handled according to Apple's App Store refund policy
• If coins don't appear after purchase, try restarting the app
• Contact us if coins are still missing after 24 hours

Payment Problems

If you're experiencing payment issues:

• Verify your payment method in App Store settings
• Check your internet connection
• Ensure you have sufficient funds or credit
• Try signing out and back into your Apple ID

Account and Data Support

Questions about your account or data:

• Data Storage: All your data is stored locally on your device
• Data Backup: Your data is automatically backed up with iOS backup
• Privacy: We only collect User ID and coin information
• Account Issues: Contact us for any account-related problems

Contact Information

Choose the best way to reach our technical support team:

Emergency Support

For urgent issues that prevent you from using the app:

• Use phone support for immediate assistance during business hours
• Mark your email as "URGENT" for priority handling
• Include all relevant details to expedite resolution